Shipping & FAQ
Why should I create an account ?
By creating your own account, you will get a 'My Account' page to track your past orders.
How do I check the status of my order ?
Once you login to the site, you will be able to view your order history on your 'My Account' page. Your order history will provide you the current status of your orders along with other relevant information.
Meanings of the various status:
- fulfilled - Your order has been shipped and is on its way to the location specified by you for delivery.
- unfulfilled - We are yet to ship your order.
How do I track my shipment ?
Once we fulfill your order, you will receive a shipping confirmation email from us. This shipping confirmation mail will contain the tracking number and the URL of the courier company through which your shipment is sent. Click on the URL and put your tracking number on the page to track your shipment.
Please note that we will normally take 1-2 working days to fulfill the order after you place the order.
Which all countries do you ship to?
We ship to almost all countries in the world.
What if I want to buy your tea online from India?
This website is meant for international customers. If you are in India, please visit our domestic website here.
How long does it take to receive the teas after placing the order ?
We fulfill all international orders within 48 working hours of receiving an order, except for national holidays and weekends. Once it is fulfilled, we hand it over to the shipping company for delivering it to the delivery address provided by you.
Shipments sent through "Standard Shipment" mode normally takes around 15-18 days whereas, "Express Shipment" mode normally takes around 5-7 days to deliver depending on the country's custom clearance process.
Important: The additional charge as custom clearance fee will have to be borne by the customer only. This is applicable to few countries only ( Italy, Costa-Rica and Czech Republic etc)
Who are our shipping partners?
FedEx and India Post.